Privacy Policy

1. Information We Collect

We may collect and process the following categories of personal information:

• Identifying Information: Name, email address, phone number, postal address.
• Account Information: Login credentials, preferences, purchase history.
• Usage Data: IP address, browser type, operating system, referral sources, date and time of access, pages visited.
• Device Data: Information about your device, such as model, language settings, location, and mobile network.
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve user experience, analyse trends, administer the Website, and gather demographic information.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and operate our Website and services;
• To personalise your experience and display content relevant to your interests;
• To process transactions and manage billing;
• To communicate with you about updates, promotions, and support;
• To comply with legal and regulatory obligations;
• To monitor and analyse usage and trends to improve functionality.

3. Sharing and Disclosure of Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist in operating the Website and providing services (e.g. hosting, analytics, payment processing);
• Regulatory Authorities: If required to comply with legal obligations;
• Business Transfers: In the event of a merger, acquisition, or asset sale.

We do not sell or rent your personal data to third parties for marketing purposes.

4. International Data Transfers

If we transfer your personal data outside of Australia, we will take reasonable steps to ensure that the recipient is subject to binding privacy obligations equivalent to those under the Australian Privacy Act.

5. Data Security

We implement industry-standard security measures including encryption, firewalls, and secure server hosting to protect your personal data. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Retention of Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When we no longer need the information, we securely delete or anonymise it.

7. Your Rights

You have the right to:

• Access your personal data and request correction;
• Withdraw consent for marketing at any time;
• Request deletion of your personal data, subject to legal obligations;
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been violated.

8. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

9. Cookies Policy

Cookies help us provide a better user experience. You can choose to accept or decline cookies through your browser settings. Note that disabling cookies may impact the functionality of the Website.

10. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. We will notify users of any significant changes and revise the "Effective Date" accordingly. Continued use of the Website constitutes your agreement to the revised terms.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact: Mattias Clarke

mattias@sandenhub.com