Back to NameZap Showcase

Privacy Policy for NameZap

Effective Date: 30 May 2025

SandenHub ("we", "us", or "our") operates the NameZap mobile and web application ("NameZap", "the App"). We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Scope and Consent

By downloading, accessing, or using NameZap, you consent to the collection, use, disclosure, and storage of your personal information as described in this policy. If you do not agree with our practices, please do not use the app.

2. Information We Collect

We may collect various types of personal information depending on how you interact with NameZap.

2.1 Account Information

  • Username
  • Email address
  • Password (encrypted and stored securely)

2.2 App Usage Information

  • Names added to your Name Bank
  • Notes, tags, photos, location, and date associated with names
  • Number of names added and app usage frequency
  • Flash Mode activity and longest streaks

2.3 Subscription and Payment Information

  • Premium user status
  • Payment confirmations and subscription history (handled via third-party payment platforms)

2.4 Technical and Device Data

  • IP address
  • Device model and type
  • Operating system and version
  • App version and language preferences
  • Error logs, performance statistics, and usage analytics

3. How We Use Your Information

We use your personal information to:

  • Provide core functionality of NameZap
  • Manage user accounts and subscription levels
  • Enable features like Flash Mode, streak tracking, and enhanced memory tools
  • Personalise the user experience
  • Process payments and manage billing
  • Respond to support queries and feedback
  • Improve app performance, stability, and usability
  • Monitor and analyse usage trends

4. Legal Basis for Processing

Our legal basis for processing your personal information is based on:

  • Your consent when you register and use the app
  • The necessity of processing for the performance of a contract (e.g., subscriptions)
  • Our legitimate interest in improving and securing our services
  • Compliance with legal obligations

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following cases:

  • Service Providers: Third-party providers who assist us with infrastructure, analytics, payment processing, data storage, and customer support
  • Legal Compliance: When required to comply with legal obligations or government requests
  • Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred

6. Cross-Border Data Transfers

Some of our service providers are located outside Australia. Where your personal information is disclosed to overseas recipients, we ensure that appropriate safeguards are in place to protect your data.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Inactive accounts may be flagged for deletion after a prolonged period of non-use.

8. Data Security

We implement robust technical and organisational measures to safeguard your data, including:

  • Secure storage and encryption of passwords
  • Access controls and authentication protocols
  • Regular security assessments and audits

Despite our efforts, no system can guarantee absolute security. Users should also protect their accounts with strong, unique passwords.

9. Your Rights and Choices

As an Australian resident, you have the right to:

  • Access the personal information we hold about you
  • Correct any inaccuracies in your data
  • Request deletion of your personal information (subject to legal retention requirements)
  • Withdraw consent or opt out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at: support@sandenhub.com

10. Children's Privacy

NameZap is not intended for children under 13 years of age. We do not knowingly collect personal data from individuals under 13. If we become aware that a child under 13 has provided personal information, we will take steps to delete such information.

11. Cookies and Tracking Technologies

While NameZap is primarily a mobile app, we may use cookies or similar tracking technologies on our website to:

  • Understand traffic and usage patterns
  • Customise content and improve the user experience

You can manage your cookie preferences through your browser settings.

12. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. When we make material changes, we will notify you through the app, by email, or via an in-app notice. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, you can reach us at:

  • Email: support@sandenhub.com
  • Mail: SandenHub, 2101/138 Walker st/North Sydney/Sydney/NSW/Australia, Australia